Privacy Policy

Bharat Carriers & Movers (referred to as "we", "us", or "our") is committed to protecting the privacy and security of the personal data we process. This privacy policy explains how we collect, use, disclose, and protect your personal data when you use our online platform, interact with our services, or communicate with us. We handle personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Indian data protection regulations.

Information We Collect

We collect various types of information to provide and improve our services, which include freight forwarding, warehousing, customs clearance, supply chain management, relocation services, last-mile delivery, and bulk cargo handling. The information we collect may include:

• Personal Identification Information: Such as your name, job title, company name, postal address, email address, and telephone number, when you provide it through forms on our site, during service requests, or communications.
• Service-Related Information: Details necessary to provide our services, such as shipping and billing addresses, details about goods being transported or stored, information related to customs clearance, shipment tracking information, and details of services requested or provided.
• Payment Information: If applicable, financial information such as bank account details or payment card information necessary for processing payments for our services.
• Technical and Usage Information: Information about your visit to our online platform, including IP address, browser type and version, operating system, referring website, pages viewed, duration of visit, and interaction with elements on the site. This information is collected automatically using cookies and similar technologies.

How We Use Your Information

We use the collected information for various purposes, including:

• Providing and Managing Services: To process your requests, arrange and manage transportation and logistics services, track shipments, handle customs procedures, manage warehousing, and provide relocation or last-mile delivery services.
• Communication: To communicate with you about your service requests, updates on your shipments or services, respond to inquiries, and provide customer support.
• Service Improvement: To understand how our online platform is used, identify trends, and improve the quality and functionality of our services and website.
• Business Operations: For internal business purposes such as data analysis, audits, developing new services, and managing our business operations.
• Legal and Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests; enforce our terms and conditions; and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

How We Share Your Information

We may share your personal data with third parties under certain circumstances:

• Service Providers: We engage trusted third parties to perform functions and provide services on our behalf, such as carriers, warehousing partners, customs brokers, IT service providers, and payment processors. These third parties are provided only with the personal data they need to perform their specific functions and are required to protect the data.
• Affiliates: We may share information with our affiliated entities for business and operational purposes related to providing our services.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction.
• With Your Consent: We may share your information with other parties with your explicit consent.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. These rights may include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request erasure of your personal data under certain conditions.
• Request restriction of processing of your personal data under certain conditions.
• Object to the processing of your personal data under certain conditions.
• Request data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
• Withdraw consent at any time where we rely on your consent to process your personal data.

To exercise these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Cookies and Tracking Technologies

Our online platform may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files placed on your device. They help us improve our site and your experience, see which areas and features of our site are popular, and count visits. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

Third-Party Links

Our online platform may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such third-party sites. We encourage you to review the privacy policies of those third parties when you visit their sites.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our online platform.

Contact Us

If you have any questions about this privacy policy or our data protection practices, you may contact us by writing to:

Bharat Carriers & Movers

45, L.B.S. Marg,

3rd Floor,

Mumbai, Maharashtra,

400078

India